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Privacy Policy - Dip.io

LAST UPDATED: November 22, 2020

You have reached this web page because you and your care team have agreed that a urine test is required as part of your treatment. This test-at-home service is powered by Healthy.io (UK) Ltd. (“Healthy.io”, “Us”, “We”), and offers a safe, reliable and convenient test and analysis service. You can find out more about Healthy.io and how the test works at https://healthy.io.

This service is being offered to you by your healthcare provider, who for the purposes of the Data Protection Act, are the data controllers and responsible for how your information is collected, processed and disclosed. Healthy.io collects a few pieces of personal information directly from you or your care team to conduct the test and allow your care team to identify you and your results. These include, your name, NHS number, mobile phone number and an address if a kit needs to be posted to you.

In addition, data that can indirectly identify you such as IP address, mobile phone operating system and device information is gathered to support and improve the service being delivered. This is processed securely on servers in the United Kingdom.

Some information may be shared with our third-party service providers, who operate as our Sub-Processors. Information will also be shared with our parent company, Healthy.io Ltd, a company registered in Israel. Where information is being transferred outside of the UK, any such transfer shall be done with additional assurances (such as Standard Contractual Clauses) and security controls in place to protect your data and ensure your privacy. Data is stored on the Healthy.io servers to provide the test at home urine analysis service. This is kept until the service is no longer required by your healthcare provider, at which point a copy of the data is returned to the healthcare provider and then securely destroyed. Healthy.io may retain a copy of your anonymized test results.

If you want to find out more about how your information is processed, gain a copy of the data, update any of your details or wish to object to the processing of your information, please contact your healthcare provider. If you have a concern with how your data is being used, you can report this to the Information Commissioner's Office (ICO) who oversee data protection in the UK. To find out more visit the ICO website ico.org.uk/concerns.

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