Customer Success Manager
Healthy.io is the global leader in turning the smartphone camera into a medical device. Described by the Economist as “the company to usher in the era of the medical selfie”, Healthy.io’s unique team combines world-class computer vision technologists, product designers, biochemists, and software developers with people that have a deep understanding of transforming health systems.
Our smartphone-based technology enables clinical grade urinalysis to be carried out by patients anywhere, anytime - and we are working with patients, pharmacies, and the NHS to transform diagnosis and monitoring of conditions such as urinary tract infection, chronic kidney disease, and pre-eclampsia.
True to our ‘medical selfie’ vision we are also expanding our product portfolio to enable healthcare professionals to use their smartphone camera to improve documentation and management of chronic wounds, working with sites across the NHS to tackle this £5 billion challenge.
We are looking for a Customer Success and Partnerships Manager to join our world-class team as we scale our services in the UK.
Reporting to the Partnerships Director, you will be responsible for deploying our products with NHS partners, supporting them to improve outcomes for their patients, and drive transformational benefits within their local systems.
You will work closely with our sales, product, logistics, operations, and marketing teams to ensure successful mobilisation of services and provide dedicated account management to ensure our NHS partners are delighted with our products.
You will also play a pivotal role in identifying opportunities to grow our services, develop relationships with clinical and commissioning leaders, and provide insight across the business into the challenges our NHS partners and their patients face.
We see this as a pivotal, high growth role with the potential to take on significant leadership responsibility and are looking for an experienced candidate who can truly make a difference.
Experience in working in or with NHS partners is welcomed but not essential.
Please make sure to submit cover letter with your resume.
Role & Responsibilities
- Implementation and management of new projects and initiatives, including overseeing technical integration, onboarding NHS partners, developing resources for training and implementation, and monitoring uptake.
- Working closely with product teams to identify and implement individual customer requirements.
- Dedicated account management to existing NHS partners, identifying opportunities to grow accounts.
- Working closely with NHS partners and marketing colleagues to develop case studies, publications, and other resources to demonstrate the impact of our work.
- Developing strategies, processes, and tools to speed up project mobilisation and meet partner objectives.
- Support our sales team in building relationships with potential NHS partners, providing subject matter expertise on our products and the pathways they support.
- An ambitious individual who is enthusiastic about the potential for digital healthcare tools to transform care for patients
- Exceptional written and verbal communication skills, with the ability to articulate complex messages to different audiences.
- Highly organised, with attention to detail and experience of developing replicable and scalable processes and approaches.
- Able to balance multiple fast-moving projects.
- Empathetic and collaborative in approach, with the ability to quickly develop strong relationships with external stakeholders at all levels.
- Love to problem solve.
- Energetic, flexible, and adaptive, able to roll up your sleeves and learn on the job.
- Experience in project management and delivery, particularly in the healthcare sector, with experience of managing multiple implementation projects concurrently.
- Experience in an account management or customer success role, or you can point to a track record of gaining customer trust and inspiring confidence through your interactions.
- Experience in a start-up environment and working with the NHS is desirable but not essential.
- Very comfortable with technology and working remotely