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Customer Success Manager

Operations | Tel Aviv-Yafo, IL

About the position

Healthy.io is the first company to successfully turn the smartphone camera into a clinical-grade medical device, enabling faster treatment and improved care for patients worldwide. Our products combine computer vision and machine learning technology with best-in-class UX design to create new clinical pathways through smartphone-powered urinalysis, digitized wound management, and beyond.

Headquartered in Tel Aviv with 240 employees across London, Boston, and Singapore we are growing fast as we serve more and more patients across ever-expanding areas of healthcare.

We’re looking for a Customer Success Manager to join the team to support our customers and enable them to fully utilize our products and services. Our ideal candidate is a team player with strong social, and problem-solving skills.

Requirements
  • Excellent communication and interpersonal skills, and the ability to develop and maintain strong relationships with existing and potential customers
  • Proven track record of working with customers and/or patients
  • Upbeat, energetic, and proactive, with an ability to work independently as well as part of a team 
  • Confident using technology and proven experience with Google Workspace and Microsoft Office systems 
  • Troubleshooting capabilities, and being able to solve arising challenges creatively
  • Capacity to multitask and prioritize effectively
  • Traveling across the country for onsite visits
  • Bachelor’s Degree 

Advantages

  • Nurse certification - a big advantage 
  • Work experience in one of Israel's HMOs - a big advantage 
  • Ability to speak Arabic, Russian or Amharic
  • Experience using various medical devices
  • Experience in quantitative analysis 
Role & Responsibilities
  • Own the Israeli market’s customer success rollout across all products and partnerships.
  • Interact with our customers on all levels (from the key decision-makers to end users) in order to drive adoption and satisfaction. 
  • Provide training and support to our customers across all products. 
  • Track customer satisfaction and performance on a recurring basis, and provide regular reports to the company’s management.
  • Work closely with the company’s international customer success teams, to share information and improve the overall customer experience. 
  • Prepare regular performance reports and dashboards for the company’s customers. 
  • Develop training materials and techniques to improve customer adoption. 
  • Work closely with our commercial and R&D product teams to improve the product-market fit.

or send your CV to [email protected]