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Customer Success Manager

Sales | Boston, US

About the position

Healthy.io is the global leader in turning the smartphone camera into a medical device. Described by the Economist as “the company to usher in the era of the medical selfie”, Healthy.io’s unique team, combines world class computer vision technologists, product designers, biochemists, software developers with people that have a deep understanding of transforming health systems. 

The company has received two breakthrough FDA clearances for its first product line, which enables smartphone enabled clinical grade urinalysis done by patients, anywhere, anytime. This technology has created a new clinical reality for pregnant women, women suffering from urinary tract infections and millions of patients at risk for chronic kidney disease. 

True to its ‘medical selfie’ vision the company is expanding its product portfolio, using the smartphone camera to improve documentation and analysis of chronic wounds. 


We are looking for an experienced Customer Success Manager, ready to roll up their sleeves to help build and shape the customer success strategy for the U.S. Starting with our smartphone-powered wound products. You must have the ability to build strong relationships with our customers, ranging from the C-level within a healthcare setting to the clinicians providing direct care to patients. We see this as a pivotal, high growth role with the potential to take on significant leadership responsibility and are looking for an experienced candidate who can truly make a difference.

Expertise in the field of wound care is desirable but not essential.

Location: US - Boston based preferred but willing to consider large east coast city.

Requirements
  • 5 years of healthcare experience in client success or project management 
  • Experience with interoperability and integration into electronic medical records
  • Strong ability to communicate internally and externally with a broader set of technical and non-technical stakeholders 
  • Flexible and adaptive attitude suitable for new market entry, including self-reliance and strong teamwork ethos
  • Disciplined and detailed approach to customer success process, including familiarity with Salesforce or equivalent CRM and office tools such as Monday.com, PowerPoint, MS Excel, and Word
  • Ambitious individual looking for an opportunity to grow with the company but prepared to roll up their sleeves on the journey
  • Excellent verbal and written communication skills
  • Stamina and energy for significant US based travel


PREFERRED QUALIFICATIONS

  • Experience working with wound care clinicians
  • Experience at a startup
Role & Responsibilities

OBJECTIVES

  • Successful customer onboarding
  • Ensure product use and utilization growth
  • Ensure timely renewals
  • Identify and drive revenue growth opportunities per client
  • Influence future product development, marketing messages, and operational processes by serving as a voice of the customer.


RESPONSIBILITIES

  • Implementation and management of new projects including integration, user on-boarding and training
  • Responsible for ensuring high customer satisfaction by establishing yourself as a trusted advisor and partner 
  • Collaborate with customers to develop and achieve key success metrics
  • Ensure ongoing adoption of product  
  • Work effectively with Marketing, Product Management and other internal teams to accurately scope project and ensure successful implementation.
  • Proactively identify customer risks and collaborate with internal teams to provide solutions

What we offer

We believe and practice competitive compensation both stock options and salary. Our benefits will include health insurance (medical, vision and dental), 401K with company match, paid time off and parental leave.

or send your CV to [email protected]