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Delivery Manager

Customer Success | London, GB

About the position is one of the first companies to successfully turn a smartphone into a clinical-grade medical device enabling faster treatment and improved care for patients worldwide. Our products are powered by computer vision and machine learning and create new clinical pathways through smartphone-powered urinalysis and digitized wound management.

We are looking for a Delivery Manager to join our team as we scale our digital wound management service in the UK to support clinicians and transform wound care for patients living with chronic wounds. 

This is an ideal role for recently qualified project managers and or trainers, full product training will be provided and there will be opportunity for growth and development within the company as we scale. We need a highly organised, personable candidate who is able to adapt quickly to different situations and enjoys helping end users and project leads to get the best use of our product. You will enjoy travelling for work and will have a strong work ethic in order to provide exceptional customer service.

Reporting to our Senior Delivery Manager, you will primarily be responsible for supporting the direct deployment of our products including project management of deployment and end user training. We see this as a great role for a highly organised target driven individual who is eager to learn and build their career in digital healthcare, with lots of opportunities for development and taking on additional responsibilities.

  • Highly organised, with attention to detail
  • Excellent knowledge of the NHS
  • Experience delivering services to the NHS or driving uptake of a commissioned service in a healthcare setting
  • Target driven and organised and enthusiastic about the potential for digital healthcare tools to transform care for patients
  • Exceptional written and verbal communication skills, with the ability to articulate complex instructions to different audiences
  • Empathetic and collaborative in approach, with the ability to quickly develop strong relationships
  • Energetic, flexible, and adaptive, able to roll up your sleeves and learn on the job
  • Problem solver, able to think of solutions outside the box
  • Ready to travel for onsite visits across the U.K, full UK driving licence
Role & Responsibilities
  • Train the support desk team and training support on all new features and deliver effective, high quality training
  • Articulate clearly the value of our service to a range of different audiences
  • Project manage deployment of our product across different types of client profiles 
  • Build strong client relationships with the project team
  • Work closely with our product and operations team to onboard new partners and ensure excellent service provision 
  • Closely monitor user adoption of the service in your assigned accounts 
  • Identify and escalate risks to service delivery. 
  • Contribute to the development of processes and utilisation of tools to speed up project mobilisation and meet partner objectives 
  • Capture product feedback
  • Support the testing and embedding of new features
  • Support the identification and production of case studies

or send your CV to [email protected]