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Patient Engagement Advisor

Operations | London, GB

About the position

Job Title: Customer Service Advisor

Location: Remote/Home Based

Hours: 37.5 hours per week between the hours of 8am - 8pm

Contract Length: 12 months (opportunity for permanent roles as and when they arise)

Hourly Rate: £11.05


About Healthy.io

Healthy.io is the first company to successfully turn the smartphone camera into a clinical-grade medical device, enabling faster treatment and improved care for patients worldwide. Our products combine computer vision and machine learning technology with best-in-class UX design to create new clinical pathways through smartphone-powered urinalysis, digitized wound management, and beyond. It’s even gone to space!

Headquartered in Tel Aviv with over 240 employees across Boston, London and Singapore we are growing fast as we serve more and more patients across ever-expanding areas of healthcare.

Requirements
  • Experience in a call centre or customer service environment.
  • Energetic and proactive, with an ability to work independently as well as part of a team.
  • Motivated to work at home (must have a suitable area to work from with a table and chair)
  • Excellent communication skills.
  • Confident using technology and being able to explain instructions over the phone.
  • Any healthcare exposure would act as an advantage, however full training on how our products work would be provided.
Role & Responsibilities

We are looking for enthusiastic and proactive people to join our remote based call centre team in our fast-growing, fast-moving world class global health tech company. You will be onboarding patients who will be using our at home urine testing products, walking through how to use them and answering any questions they might have.

  • Providing an excellent experience for the customer over the phone.
  • Making initial patient calls to introduce the project, explain the benefits and the pathway
  • Navigating and updating multiple web-based applications efficiently and accurately
  • Answering questions from patients about the service in an articulate manner
  • Tracking the number of calls completed including consented and dissented patients
  • Following correct Information Governance procedures to ensure the security and accuracy of patient data
  • Updating information in our secure portal to allow effective follow-up
  • Working alongside the wider Healthy.io teams to achieve contract KPIs
  • Follow up with fulfilment house and patients to ensure kits are delivered on time


or send your CV to [email protected]